Stakeholder table

Stakeholder group

How we enter into discussion

Topics and issues 2022

Our response

Link to material topic

Customers

Reputational research (on a quarterly basis);

NPS measurements (monthly);

Workshops with customers to gain an effective understanding of the needs, wishes and experiences of the customer (ongoing);

Vodafone & Ziggo Community (ongoing).

Improved customer experience and customer loyalty;

Improved customer journeys;

Connectivity: constantly connected anytime and anywhere with our fixed and mobile network;

Improved WiFi coverage;

Content;

Improved viewing experience.

Investment in digital infrastructure;

Further roll-out of our network (5G on mobile and DOCSIS 3.1 in our fixed network);

Internet of Things solutions;

Innovative and sustainable products and services Mediabox Next & Next Mini, SmartWifi pods for optimisation of the WiFi network;

Best business solutions.

Data security and privacy for our customers;

Putting the customer first;

Digital inclusion for everyone;

Electromagnetic radiation;

Innovative products and services for society;

Reliable and future-proof network.

Employees

Heartbeat survey (three times a year);

All Hands sessions (on a quarterly basis);

Joint participation in voluntary activities (ongoing);

Onboarding of new colleagues (monthly);

Works Council (ongoing);

Update from the CEO on the intranet (monthly).

Home-based working and hybrid working;

Health and wellbeing of employees;

Digital transformation;

A safe and COVID-19-safe working environment for all employees;

Leadership based on our leadership profile;

Maximising internal mobility with continuous support for personal development;

Focus on future skills and capabilities, rationalisation and standardisation;

A future-proof organisational structure with scope for diversity, equity and inclusivity.

Further develop a hybrid working culture;

Create a safe and digital working environment, with a focus on the psychological and mental wellbeing of our employees;

Continually invest and develop our employees by means of an extensive digital learning platform;

Active Diversity, Equity and Inclusion policy.

Diversity, equity and inclusion;

Digital and transformative organisation;

Good employment practices.

Government (including politics, ministries and regulators)

Regular consultation with the Management Board and all other levels within the organisation on a variety of topics (ongoing);

Contact with relevant parties and organisations at various times, both within and outside the legislative process, about matters that affect VodafoneZiggo (whenever relevant);

Contribute by actively participating in consultations in various areas (such as on the topic of rules regarding an investment obligation in Dutch content) (occasionally);

Organising working sessions and information sessions with professional stakeholders to engage in dialogue on material topics of importance (occasionally);

Contributing to roundtable discussions and expert sessions (occasionally).
 

Digital inclusion;

Hybrid working;

The security and integrity of our networks;

Green and digital transitions;

Preventing non-compliance;

Cybersecurity;

Roll-out of fixed and mobile networks.

We are continuing to provide our input with regard to policy proposals and are continuing our efforts to remain compliant with the latest legislation and regulations;

Where possible, we will continue to share our constructive insights with stakeholders within government;

We interact closely with ACM with regard to compliance, incidents and potentially different views on interpretation of the law;

We engage with local governments on the best way to roll out our networks.

Environmental performance;

Data security and privacy for our customers;

Digital inclusion for everyone;

Electromagnetic radiation;

Working ethically;

Governance and compliance;

Innovative products and services for society.

Industry (including sector-specific and trade organisations)

Regular contact via sector organisations (for example NLdigital, VNO-NCW, Monet) (ongoing);

Participation in platform discussions (occasionally).

Interoperability;

Digital inclusion;

Digital wellbeing.

We are continuing to collaborate constructively with the sectoral and trade organisations to coordinate issues associated with interoperability, etc.;

Where necessary, we will pull together as a telecommunications sector with regard to policy changes affecting the telecommunications sector;

We work closely with the ACM in the area of compliance, incidents and potentially differing conceptions about the interpretation of the law;

We collaborate with local government to identify the best way in which to roll out our networks in their territory.

Environmental performance;

Data security and privacy for our customers;

Digital inclusion for everyone;

Electromagnetic radiation;

Working ethically;

Governance and compliance;

Innovative products and services for society.

Society

We strive to build (varying, sometimes temporary) alliances to put problems on the agenda, solve them and/or to influence policy. Examples of this include the Alliantie Digitaal Samenleven (Digital Society Alliance), which sets out to enable people to participate in the (digital) society (occasionally);

We organise events in collaboration with external partners (occasionally);

Partner of a wide range of social organisations (e.g. Netwerk mediawijsheid (Media Literacy Network), ECP, JINC and VHTO) (ongoing).

Digital inclusion;

Green and digital transitions;

Ethical and Sustainable Supply Chain.

By means of our People Planet Progress programme, we are focusing on improving society in areas such as digital inclusion, digital wellbeing and CO2 reduction;

We laid down our supplier requirements in our Code of Sustainable and Ethical Purchasing.

Environmental performance;

Data security and privacy for our customers;

Digital inclusion for everyone;

Electromagnetic radiation;

Working ethically;

Governance and compliance;

Innovative products and services for society.

Investors community

We collaborate on different levels (from the Management Board to operational management) with our parent companies and (foreign) colleagues (ongoing);

Publication of financial results and informing parties such as the media and analysts about them (quarterly);

Attending conferences several times a year, where analysts can speak with our senior management (2 to 3 times a year);

Every year, we organise an office day, on which our senior management provide a business and strategy update to various stakeholders (every 2 to 3 years);

Responding to (basic) questions from analysts/the media about VodafoneZiggo and responding to requests to the CFO (ongoing).

Market developments;

Economic developments;

Position of competitors;

Roll-out of networks, such as DOCSIS 3.1 and 5G;

Sustainable bonds;

Regulation (risks).

Clarifying our strategy, network and financial expectations to the outside world;

Sustainability Linked Bonds issued of € 2.1 billion;

Linking environmental ambitions directly to our financing strategy.

Reliable and future-proof network;

Environmental performance;

Putting the customer first;

Digital inclusion for everyone;

Working ethically;

Financial performance;

Governance and compliance;

Innovative products and services for society;

Data security and privacy for our customers;

Digital and transformative organisation.

Suppliers

Performance promo planning calls (fortnightly);

Evaluation meetings (on a quarterly basis);

Board level meetings (ongoing);

Board meetings (1 to 2 a year).

5G;

Demand and supply changes due to the coronavirus;

The impact of the coronavirus on security of delivery within the supply chain;

Portfolio changes as a result of the coronavirus;

The shift from physical sales to digital sales as a result of the coronavirus;

Working on the sustainable improvement of our entire organisation, operation and chain.

Due to our constructive relationship with our suppliers and the high frequency of meetings, solutions were found in good time before unforeseen situations occurred.

Together with our suppliers, we are implementing sustainable solutions that result in cost reductions, along with reductions in energy and material usage.

Partnership with EcoVadis to carry out supplier audits This an evaluation of how well has incorporated the principles of CSR within its operations and management system.
 The evaluation forms part of our tendering procedure. The application criteria are subdivided into four themes: environment, work and human rights (Employee Safety & Health, Working Conditions, Social Dialogue, Child Labour, Forced Labour and Human Trafficking, Diversity, Discrimination and External Stakeholders, Human Rights, Ethics & Sustainable Purchasing).

We’ve introduced an updated Code of Sustainable and Ethical Purchasing.

Environmental performance;

Data security and privacy for our customers;

Putting the customer first;

Electromagnetic radiation;

Working ethically;

Governance and compliance.